|Q:||Do you have a customer service number?|
|A:||If you are having billing issues please call our 24/7 voicemail hotline number at (800) 366-1956. For technical support, please use the customer service contact form for the best and fastest way to get service.|
|Q:||What time is Frosty, Heidi & Frank live?|
|A:||Frosty, Heidi & Frank is live from Monday - Friday from 6am - 10am PST.|
|Q:||How do I add a link to the Frosty, Heidi & Frank website to the Home Screen on my iPhone?|
|A:||While browsing the Frosty, Heidi & Frank website in Safari on your iPhone, navigate to the homepage or the mobile homepage. Then click the "Send To" icon at the bottom of Safari. In the most recent versions of iOS, it looks like a box with an arrow coming out of it. On older versions of iOS, it looks like a plus symbol. Then click the "Add to Home Screen" button from the menu that pops up. If desired, modify the text that will be displayed below the HF icon on your Home Screen. Then click the Add button.|
|Q:||I signed up for a yearly membership. Where is my free gift?|
|A:||Please be patient. Your free gift is on its way. Gifts are batch processed to allow us to provide you with the best value. If you have further questions or concerns regarding your gift, please contact customer service and they will reply within one business day.|
|Q:||Why can't I stream the show on the mobile site?|
|A:||If you are using Verizon or an Android phone try the "alternate stream" link on the mobile site.
If you are still having trouble, please make sure to contact customer service with details of the problem.
|Q:||Why can't I log into my account?|
|A:||Please make sure you have the correct login information. If you have recently updated your email address, please try using the old email address to login and then go into your account details to update it to the new email address.
If you are using the correct login information but it is looping you back to the homepage without logging you in, please make sure you have cookies enabled in your web browser.