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While browsing the Heidi and Frank Show website in Safari on your iPhone, navigate to the homepage or the mobile homepage. Then click the "Send To" icon at the bottom of Safari. In the most recent versions of iOS, it looks like a box with an arrow coming out of it. On older versions of iOS, it looks like a plus symbol. Then click the "Add to Home Screen" button from the menu that pops up. If desired, modify the text that will be displayed below the HF icon on your Home Screen. Then click the Add button.
If you experience buffering, Flash crashing, or browser crashing, this means that your computer cannot handle multiple videos on the same page. In that case, we recommend that you watch the regular, single player video player or listen to the audio only version of the broadcast.
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If you are a VIP member, please log into your account and visit the Podcasting page. Once there, copy the URL to your podcasting software or subscribe directly by clicking on the iTunes or Zune button.
We have various podcasts available for you depending on your preference. Keep in mind that the podcast for the audio portion of the After Hours is free and can be accessed here.
The Sample Heidi and Frank Podcast contains the first 10 minutes of the show. If you are a VIP Club Member, please make sure you are logged into your account so you get your unique complete Heidi and Frank Show podcast URL.
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If you have previously been able to podcast the files, you may just need to log out of your membership account on HeidiandFrank.com and log back into your account, then update the podcast in iTunes.
This should reset your connection to the servers and release the files available in your podcast.
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If you are using the correct login information but it is looping you back to the homepage without logging you in, please make sure you have cookies enabled in your web browser.
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Please go to "Manage Credit Cards" and add or edit the credit card information. Once you have completed this step, make sure you select the card and click on the "Use Card for Premium Membership" button.
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Please go to "Upgrade Premium Membership". If you are not a monthly member or you are already an annual member, it will not allow you to proceed.
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Please make sure you are subscribed and confirmed for the newsletter. If you are certain you have subscribed properly, make sure that the newsletter is not going to your SPAM/BULK folder in your email inbox.
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You can confirm your order went through once by checking your Order History. If the first attempts to place your order failed, you may see the authorizations that failed on your account. However, they are NOT charges and will clear up in a few days. If you see several orders in your Order History, please contact customer service to cancel the orders and credit your account.
This may be because you purchased a gift membership and gift memberships require activation. You can confirm that you purchased a gift membership by checking your Order History. If you have purchased a gift membership by mistake, please contact customer service so that they can change your gift membership to a regular membership.
If you have questions, comments, or problems with heidiandfrank.com, including questions about your account, orders you've placed or technical questions, use the Customer Service form.Customer Service form.
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