heidiandfrank.com Privacy Policy
Heidi and Frank has created this Policy in order to clearly communicate our commitment to your privacy. This Policy is applicable to the heidiandfrank.com website and any other website or online communications facilities owned or operated by Heidi and Frank. Heidi and Frank reserves the right to change this Policy at any time. Using our web site demonstrates your consent to Heidi and Frank's collection and use of information pursuant to this Policy, and continued use of this site following the posting of changes to this Policy will signify your acceptance of such changes. This Policy governs the use of your name, e-mail address, payment information, and similar personal information that you may provide Heidi and Frank in the course of using our website, products or services.

Heidi and Frank Collects Personal Information. We collect personal information in order to provide certain products and services to its customers. For example, if you:
  • Place a product order, Heidi and Frank will collect and use your name, address, phone number, e-mail address, and credit card information;
  • Request promotional items, Heidi and Frank will collect and use your name and address, or e-mail address;
  • Post information on any of our interactive areas, Heidi and Frank will collect information from you in order to e-mail you major updates about heidiandfrank.com, the products and services;
  • Sign-up for the heidiandfrank.com mailing list, Heidi and Frank will collect information from you in order to facilitate the publishing of that mailing list; and
  • Send our link to friends through our website, Heidi and Frank will collect the information from you in order to facilitate the transmission of the e-mail.
Information that you submit about yourself may be used by Heidi and Frank to provide you requested services, communicate with you about Heidi and Frank products, improve your online experience, or support our continuing efforts to offer you the information and services you want most. Currently, we do not share your personally identifiable information with non-affiliated companies or organizations outside of Heidi and Frank without your permission. We reserve the right to do so in the future, however. Heidi and Frank does provide aggregate statistics and information about our sales, traffic patterns and related site information to third parties. We also reserve the right to share aggregate statistical data of which your personal information is a part, as well as your personally identifiable information sometime in the future. You are responsible for checking this Policy periodically to monitor any changes to our data sharing practices.

In addition, Heidi and Frank may, and you hereby authorize us to, disclose your personal information when required to do so by law, when Heidi and Frank, in its sole discretion believes that you are in violation of our Terms of Service Agreement, or when you violate any state or federal laws, or Heidi and Frank in its sole discretion deems it necessary or appropriate to protect the personal safety of other users of Heidi and Frank services or to protect the rights or property of Heidi and Frank or heidiandfrank.com.

Heidi and Frank's E-mail Announcements and Newsletters. Heidi and Frank uses e-mail to send announcements regarding new products, services, and/or promotions, and informational newsletters. Announcements via email are on an opt-in basis only. By posting material on any of our interactive areas, you are opting in to receiving these e-mail announcements. You can choose to unsubscribe to Heidi and Frank e-mail at any time by sending an email to unsubscribe@heidiandfrank.com. Heidi and Frank will also send replies to customer e-mail via e-mail. Finally, if you have sent a request to Heidi and Frank about which we need to communicate with you, we may do so by e-mail.

Security is a Top Concern. Although Heidi and Frank carefully selects its third party service providers, advertisers and other affiliates, is sensitive to the privacy and security of your personal information, and intends to safeguard such information, Heidi and Frank and any such third parties cannot guarantee absolute security for such information. Such information may be transmitted through or using the Internet, other public telecommunications networks, servers, hardware and software ("systems") that are not owned, operated, or controlled by Heidi and Frank, and Heidi and Frank makes no assurances that such information will remain private when transmitted by Heidi and Frank through such systems. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications are impenetrable to hackers.

Heidi and Frank Uses Cookies. Heidi and Frank collects certain information about how website visitors and users use the Heidi and Frank website by using technology called "cookies", which are bits of information that a website transfers to an individual's hard drive for record keeping purposes. Cookies can enhance your online experience by automatically saving your preferences. We use cookies because they help us to provide you a better online experience. The information we collect through the use of cookies does allow Heidi and Frank to know when and for how long you logged on to the Heidi and Frank website, so that we can try to understand how to better serve your needs. If you object to the use of cookies for any reason, you may set your Internet browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it. If, however, you decline to receive cookies, you may have difficulty in using certain features of this site.

Heidi and Frank's Interactive Areas. Heidi and Frank is not Liable for Information Posted in Interactive Areas. Heidi and Frank provides interactive areas such as discussion forums to enhance the user experience and build a healthy community around our website's products and services. You acknowledge that should you participate in such interactive areas, the information you voluntarily post about yourself and third parties in such areas might be accessed, collected and used by third parties outside of Heidi and Frank. DO NOT POST ANY PERSONALLY IDENTIFIABLE INFORMATION SUCH AS YOUR EMAIL ADDRESS IN OUR PUBLIC AREAS. In addition, you may not post any defamatory, obscene, slanderous, or otherwise illegal material, or any material which infringes any third-party copyrights or other intellectual property rights on any interactive areas. Violators will be subject to termination of accounts and possible legal action. Although Heidi and Frank employs advanced security technology, it cannot guarantee complete security in personal websites or password-protected areas, and Heidi and Frank will not be held liable for any user's or other visitor's disclosure of personal information on Heidi and Frank or any other website operated by Heidi and Frank.

Minors. Heidi and Frank and its services are not directed to minors. We actively seek to dissuade registration from persons under 18 and do not knowingly collect personally identifiable information from them. If you are under 18 years of age, you should not be using our service.

Disputes. Heidi and Frank Privacy Policy disputes are handled by its customer service team with the highest concern for your privacy.

Heidi and Frank Links. heidiandfrank.com may contain links to websites not owned or controlled by Heidi and Frank. Heidi and Frank is not responsible for the privacy policies or practices of any such sites. For other Terms of Service applicable to this site, please review the Terms of Service Agreement.

A Special Note about Children. Children are not eligible to use our services and Heidi and Frank asks that minors (under the age of 18) do not submit any personal information to Heidi and Frank. If you are a minor, you can use this service only in conjunction with your parents or guardians.

The Site is owned and operated by Heidi and Frank. For further information about Heidi and Frank or the Site, please visit the "Contact Us" section of the Site.

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