Heidi and Frank is designed to work with the most popular cookie-enabled web browsers. Click here for details.
For best results, we recommend using either Internet Explorer 7.0, Firefox 2.0, AOL 9.0, or a higher version of one of these programs. You must also have cookies enabled in your web browser in order for you to properly use Heidi and Frank.
To check your browser version:
In Internet Explorer, click Help --> About Internet Explorer (Upgrade)
In Firefox, click Help --> About Mozilla Firefox (Upgrade)
In AOL, click Help --> About America Online (Upgrade)
To enable cookies:
In Internet Explorer 7
Click Tools --> Internet Options --> Privacy Tab. Move the slider bar to Medium, then click OK.
In Firefox 2.0
Click Tools --> Options --> Privacy Tab. Ensure the Accept cookies from sites checkbox is checked, then click OK.
In AOL 9.0
On the AOL Toolbar, click Settings --> Internet [Web] Options --> Use your Internet Explorer Settings --> Privacy Tab. Move the slider bar to Medium, then click OK.
After enabling cookies, please log out of your Heidi and Frank account by clicking on the "Log Out" button on the upper right hand corner of the Heidi and Frank Home Page. Close your browser, open it back up, and log in again. This will help reset your access privileges.
If you are still experiencing difficulty with the site, please contact us with a detailed description of the problem so we may further assist you.
For ordering difficulties, promotional codes or other useful tips, click here.
Ordering from heidiandfrank.com: You will need an email address and password to set up a shopping account on heidiandfrank.com. This account is free and incurs no obligation.
Order Difficulties: If you are having difficulty placing an order on our web site, please email our Customer Service department by clicking here or call our toll-free order hotline at 800-366-1956.
Redeeming a promotional code: You will be prompted to enter your discount code when it's time to pay.